Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by DevourerOS
Rated 2 out of 5
by DevourerOS, 3 months agoI used to love ProtonVPN extension. It was quick and easy. However, now it is a nightmare. It started with the last version causing issues where you had to disable it and reopen the browser, but only on Linux. Well now, even if you disable it, it will lock your browser up and refresh the page every 30 seconds, on Windows and Linux. You have to completely disable and remove it, then go into the folder and delete the xpi in order to use your Firefox. I spent hours trying to place the blame on anything else. Even doing the Firefox troubleshooting where it disables the extensions did not stop this problem. Only completely removing the xpi and setting for it would stop this. I don't know what is going on over there, but I'm sure that you all should revert some of the changes you have been making, since version 1.3.x, would fix these issues. The nag pop-up for rating is horrible, and it doesn't matter if we had rated it or not. There should be a leave me alone box.
Edited, for typos and clarity.
Update: Reinstalled 1.2.16 and the issues with the lockup and reload and forgot to add that just opening the browser without loading a page would cause it to just use up all RAM in the system over about a 5 to 10 minute window. You could just sit there and watch it keep climbing.
Edited, for typos and clarity.
Update: Reinstalled 1.2.16 and the issues with the lockup and reload and forgot to add that just opening the browser without loading a page would cause it to just use up all RAM in the system over about a 5 to 10 minute window. You could just sit there and watch it keep climbing.
Developer response
posted 3 months agoSorry to hear that. Could you share more details about the issue? Does it perhaps occur after rebooting your device? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can have a better understanding of the issue and help you troubleshoot.
931 reviews
- Rated 5 out of 5by K4SS, 2 days agoVery safe, very reliable - love our friendly neighbourhood Swiss fellas <3
- Rated 5 out of 5by Kuru, 2 days ago
- Rated 5 out of 5by lsm, 3 days ago
- Rated 5 out of 5by LR, 4 days ago
- Rated 5 out of 5by Firefox user 20081603, 8 days ago
- Rated 5 out of 5by dinto, 9 days agoIt always work, just a few instances in some countries but it's resolved in a few clicks.
- Rated 5 out of 5by rangers5, 11 days agoGet this through proton unlimited does the job never have any issues with it
Developer response
posted 9 days agoThat doesn't sound right. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can help.- Rated 4 out of 5by alex, 17 days ago
- Rated 5 out of 5by Klaus blanger, 18 days ago
- Rated 5 out of 5by Firefox user 20055461, 20 days ago
- Rated 4 out of 5by _BoneZ_, 21 days agoI had the same issue as others. Spinning circle after install. However, once I removed it and installed it again, what I was missing was the confirmation button at the bottom of the first page that opens up, then on the next page it asks you to log in. Once logged in, THEN the extension icon worked correctly.
At least for a paid person. Not sure how that's supposed to work with the free version.Developer response
posted 20 days agoThank you for the feedback. Our team is aware of the issue and working on fixing it. We've documented your report as well in the meantime. - Rated 4 out of 5by Box Hill, 21 days agoI have been using it for years but this week it doesn't work. The extension keeps loading loading and loading. I tried to uninstall and reinstall it but it didn't work.
The Proton VPN in my MacOS works completely fine but I don't want to use that.Developer response
posted 20 days agoSorry to hear that. We're aware of the issue, and our team is working on fixing it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 5 out of 5by Firefox user 12808330, 22 days ago
- Rated 4 out of 5by Setsuna, 22 days agoEdit: NOW it works. I was able to uninstall it and reinstall. Thank you.
Developer response
posted 21 days agoThat doesn't sound right. Could you clarify what exactly doesn't work? Are you having trouble installing the Proton VPN extension, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 1 out of 5by Firefox user 19564633, 22 days agoProtonVPN by itself is not bad, in fact it is by far the best VPN service I have used till date. But this extension? It is more worthless than a boat on land.
The problem is that it never loads anything and just displays a window with a spinning circle on it, and the circle keeps spinning till I crash out and delete the extension.
Here's the process:
1. I pin this extension and then click on its icon
2. A small window appears and its loads... something.
3. It keeps loading.
4. It keeps loading.
Forever.
Yes, I reinstalled it multiple times.
Yes, I updated firefox.
I even rebooted once. Did not work at all. The ProtonVPN Linux CLI did though so its definitely not a network issue on my side.Developer response
posted 21 days agoSorry about that. We're aware of the issue, and our team is working on fixing it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 5 out of 5by John Smith, 23 days agoIt was easy to use, & free. I liked that it automatically connected.
- Rated 5 out of 5by Dio, 24 days ago